Frequent questions

I have not received my purchase confirmation

The confirmation of your purchase arrives immediately to the email that we receive.
have stopped contacting you, be sure to check your spam folder or other
of your email since it is possible that it arrived there. If not found,
just let us know your full name and contact telephone number in any of
our care pathways to review it together.

Why does the confirmation arrive in the Spam, Unwanted or Other folder?

The security of your email filters the emails with which you have more
frequency of speaking and those who are completely new usually go to the trays of
reference. So you can add us as a contact or simply check that
our answers reach your main inbox.

How do I know if my size is correct?

Because our sizes are international, they sometimes differ from those that
we are used to in Spain, so trust our size guide that
you will find at the bottom of each page.
Remember that it still does not go well for you, you just have to give us notice so we can
make the corresponding change.

I already received my order number, now what do I do?

Once you have received your order number, you just have to wait for our email with the
generation of the tracking number so you can check the status of your
order. Keep in mind that the generation is automatic and when you receive it, the
Correos system is not yet updated, so we ask you to return to
test within 5 business days.

I received my tracking number but there is no information or it appears as
missing or missing.

As indicated in point 4, you received your tracking number that was generated from
automatically so it may not be updated on the platform
official, so we share indicative search platforms to be able to go
checking the movement. We recommend starting tracking within 5 days

Where are my orders shipped?

We send them by Post, if you want to track your order number you can do it on the platform of the agency chosen for you, remember that each order is sent by local mail or companies affiliated with them, so to be clear about the agency destined to your order write us via email to:
In your first search, information such as "pending deposit" may appear.
"pre-registered" or others, don't worry, it's the same one that appears by default when
be created You will be able to know more information about the delivery and/or estimate in the following 5
business days.

Why haven't I received my order?

If we have confirmed order # and tracking # it means that your order is
is ongoing and we are respecting the established times. if you have doubts
You can read our shipping section and others HERE.
If we are outside the established deadlines, do not hesitate to let us know your concern
with your order # to