Frequent questions
I have not received my purchase confirmation
The confirmation of your purchase arrives immediately to the email that
you have stopped contact, be sure to check your junk spam folder or other
from your email since it is possible that it got there. If not found,
just let us know your full name and contact telephone number in any of
our care pathways to review it together. Contact us
Why does the confirmation arrive in the Spam, Junk or Other folder?
The security of your email filters the emails with which you have more
speaking frequency and those who are completely new tend to go to the trays of
reference. So you can add us as a contact or simply review what
our responses reach your main inbox.
How do I know if my size is correct?
Because our sizes are international, they sometimes differ from those you
we are used to in Italy, check carefully in our size guide that you will find at the bottom of each page.
Remember that even if it does not go well for you, you just have to notify us so that we can
make the corresponding change.
I already received my order number, now what do I do?
Once you have received your order number, you just have to wait for our email with the
generation of the tracking number so that you can check the status of your
order. Keep in mind that the generation is automatic and when you receive it, the
Postal system is not yet updated, so we ask you to return to
test within 5 business days.
I received my tracking number but there is no information or it appears as
missing or missing.
As indicated in point 4, you received your tracking number that was generated from
automatically so it may not be updated on the platform
official, so we share indicative search platforms to be able to go
checking the movement. We recommend starting tracking within the next 5 days
skillful.
How long does it take to process and ship my order?
We want you to have your products at home as soon as possible, so your order will be processed, prepared and shipped in less than 24 hours.
The delivery of the order may vary depending on the place from which you do it and on important dates such as Christmas or Black Friday, you can check it in the shipping and delivery section.
Where do you ship my orders?
We send them by Post Office, CCT Express Portugal, FedEx, MailAmericas, Olva Courier, if you want to track your order number you can do it on the platform of the agency chosen for you, remember that each order is sent by local post offices or companies affiliated with them, Therefore, to be clear about the agency assigned to your request, write us via email to: moccastorecontac@gamil.com
Can I make changes or returns?
We accept changes and returns, for more information visit our section of changes and returns.
Why haven't I received my order?
If we have confirmed the order # and tracking #, it means that your order has been
It is in progress and we are respecting the established times. If you have doubts
You can read our shipping section and others HERE.
If we are outside the established deadlines, do not hesitate to let us know your concern
with your order # to moccastorecontac@gmail.com
The confirmation of your purchase arrives immediately to the email that
you have stopped contact, be sure to check your junk spam folder or other
from your email since it is possible that it got there. If not found,
just let us know your full name and contact telephone number in any of
our care pathways to review it together. Contact us
Why does the confirmation arrive in the Spam, Junk or Other folder?
The security of your email filters the emails with which you have more
speaking frequency and those who are completely new tend to go to the trays of
reference. So you can add us as a contact or simply review what
our responses reach your main inbox.
How do I know if my size is correct?
Because our sizes are international, they sometimes differ from those you
we are used to in Italy, check carefully in our size guide that you will find at the bottom of each page.
Remember that even if it does not go well for you, you just have to notify us so that we can
make the corresponding change.
I already received my order number, now what do I do?
Once you have received your order number, you just have to wait for our email with the
generation of the tracking number so that you can check the status of your
order. Keep in mind that the generation is automatic and when you receive it, the
Postal system is not yet updated, so we ask you to return to
test within 5 business days.
I received my tracking number but there is no information or it appears as
missing or missing.
As indicated in point 4, you received your tracking number that was generated from
automatically so it may not be updated on the platform
official, so we share indicative search platforms to be able to go
checking the movement. We recommend starting tracking within the next 5 days
skillful.
How long does it take to process and ship my order?
We want you to have your products at home as soon as possible, so your order will be processed, prepared and shipped in less than 24 hours.
The delivery of the order may vary depending on the place from which you do it and on important dates such as Christmas or Black Friday, you can check it in the shipping and delivery section.
Where do you ship my orders?
We send them by Post Office, CCT Express Portugal, FedEx, MailAmericas, Olva Courier, if you want to track your order number you can do it on the platform of the agency chosen for you, remember that each order is sent by local post offices or companies affiliated with them, Therefore, to be clear about the agency assigned to your request, write us via email to: moccastorecontac@gamil.com
Can I make changes or returns?
We accept changes and returns, for more information visit our section of changes and returns.
Why haven't I received my order?
If we have confirmed the order # and tracking #, it means that your order has been
It is in progress and we are respecting the established times. If you have doubts
You can read our shipping section and others HERE.
If we are outside the established deadlines, do not hesitate to let us know your concern
with your order # to moccastorecontac@gmail.com